![]() ![]() "As we move into the future, there are things we won't do," Ledbetter said. If their check engine light comes on, for example, we want to have enough capabilities to tell them, this is your problem and either, we don't solve that or we can solve that."Īs Jiffy Lube continues to evolve into offering more services, it will continue to have one thing in mind - its core competencies. "But, that doesn't mean that we can absolutely solve their problem. ![]() "With diagnostics, what we are trying to do for consumers is to be able to assess what the problem is," Ledbetter said. Multicare focuses on brakes and diagnostics today, but we are moving into the tire space, as well."ĭiagnostics is a central part of the Multicare extension, but diagnostics can be an awfully broad term. "We can enhance convenience for our customers by allowing them to get all those services done at any of our service centers that participate in Jiffy Lube Multicare. "If you look at the core elements of brakes and tires (what Jiffy Lube terms wear-maintenance items), they have similar intervals and are things that people don't want to have to go to other places to get taken care of," Ledbetter said. The signs pointed in one direction - to "wear-maintenance items." One of the first things Jiffy Lube looked at were services that its technicians could perform competently and ones that fit with its model while not eroding its core brand strength. "This left us with an opportunity to look at how we maximize our four-wall space and provide for the needs of the changing vehicle and changing consumers." We recognized as things were moving and the car was changing, consumers' needs were also changing," Ledbetter said. "Several years ago, we took a view of the longer-term trends in the industry. Jiffy Lube's journey toward Multicare didn't happen overnight. We believe that Jiffy Lube Multicare is the flagship for us to do that." As vehicles continue to last longer, more items tend to have intervals that are lining up with what we refer to as 'wear-maintenance.' We realized we needed to leverage not only our brand strengths, but also our capability and credibility to do more for consumers. We are taking that same brand equity through more of a complete automotive maintenance process for the consumers. What Jiffy Lube is known for is speed, convenience and a quality service every time. "Jiffy Lube Multicare is not a rebrand it is more of an extension," said Steve Ledbetter, president of Jiffy Lube International. ![]() ![]() With the Multicare brand extension, Jiffy Lube is focusing on rolling out brake, diagnostic - and eventually tire - services to its customers. Paid ASE testing fees for passing A4 & A5 certificationsįlexible hours, great team spirit, personal & family discounting & much more.As 2018 kicked off, Jiffy Lube launched a new brand extension. State of the art training & certification program recognized by the ASE We offer competitive pay, bonuses, & advancement opportunities Weekend work & some holiday work required Organizational skills to complete tasks in a timely manner Job Requirements/Competencies: Two (2) years Lube Technician or similar auto experience or one (1) year of Automotive Management experience.Ĭustomer service skills to manage the customer’s experience & difficult customer situationsĮthics and integrity to treat others with respectīasic computer skills to enter customer & vehicle information correctly as well as to perform other managerial duties Responsible for store compliance with all policies & procedures as outlined in the Employee Handbook & JTSS documentationĮnsure all employees are properly trained per JTSS guidelines & to provide leadership to continue developing each individual's skill levels Responsible for personnel issues, scheduling, hiring & disciplinary actionsĮnsure the store is opened & closed properlyĬoach, counsel & discipline employees as needed Manage day to day store personnel in a professional mannerĮnsure the store & its employees comply with OSHA & EPA standardsĮnsure employees perform required procedures & follow all policies as outlinedĮnsure that all employees maintain a 100% completion status for their computer based training requirementsĮnsure equipment & facilities are maintained The Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle & to maintain a pleasant, safe environment for the customers & the employees. The Service Manager is responsible for the employees training & development as well as for managing all aspects of their work performance. The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |